Returns and exchange details
Returns are not accepted but please contact me if there's a problem with your order. In the event we agree on a return the buyer is responsible for return shipping costs unless the error is mine. Item must be postmarked within 3 days of initial delivery and the item must be unopened, unused and in original condition for resale. Refund, less original shipping, will be issued when item is delivered back to me. Please keep your tracking #. Used, open or items damaged after delivery to customer or during return shipping will not be refunded.

In the event your package is marked as delivered, but you haven't received it, please let me know within 2 days so I can file a report with USPS or UPS to try and locate your package through GPS tracking. Waiting longer drastically decreases the chances of your package being located and retrieved and I won't be able to replace though I'll still file the misdelivered report with USPS for you.

I prioritize the satisfaction and well-being of my customers, as well as the safety of their pets. Pillows, sachets, and catnip toys are crafted to order and incorporate fragrant herbs that are most fragrant when freshly prepared for each individual customer. By not accepting returns on these items, I ensure that every customer receives a product made specifically for them, with the highest potency of fragrant herbs and that they haven't been exposed to smoke or pet dander.

At my studio, ensuring the utmost quality of my products is my top priority. Unfortunately, once essential oils and blends leave my controlled environment and enter someone's home, I cannot guarantee their potency and purity. By adhering to this policy, I strive to ensure that all my valued customers receive the purest and most effective products possible.